Responsible Gaming at 33gd — Play Within Your Limits

1 Age Restriction — 18+ Policy

33gd enforces a strict minimum age requirement of 18 years for all players on its platform. This is a non-negotiable condition of account registration and is actively enforced through our Know Your Customer (KYC) verification process. Every player is required to submit valid government-issued photo identification — such as a Bangladesh National Identity Card (NID) or passport — before any withdrawal can be processed, and in many cases before full platform access is granted.

The 18+ rule is not merely a terms-of-service formality. Underage gambling causes real harm and can establish damaging behavioural patterns at a vulnerable stage of development. 33gd takes this responsibility seriously and will not hesitate to close any account where there is credible evidence of underage play, regardless of the account balance.

For Parents and Guardians in Bangladesh

If you share a device with a minor and have a 33gd account, please take the following precautions:

• Never save your 33gd login credentials on a shared device.
• Always log out completely after each session.
• Consider installing parental control software that restricts access to gambling-related websites.
• Have open, age-appropriate conversations with young people about the risks of gambling.

2 Recognising Problem Gambling

Problem gambling does not always look the same. It can develop gradually over time, and many players are unaware that their habits have moved from recreational enjoyment into something more serious. Recognising the early warning signs is the first — and most important — step toward regaining control.

At 33gd, we encourage every player to regularly reflect on their gaming behaviour. Below is a self-assessment checklist. If you find yourself agreeing with several of these statements, it may be time to use our responsible gaming tools or seek external support.

3 Self-Exclusion Tools

Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become, or is becoming, problematic. When you activate self-exclusion on your 33gd account, access to your account is suspended for the duration you choose. You will not be able to log in, deposit, or place bets during this period.

33gd offers the following self-exclusion periods:

• 24-hour time-out: A short cooling-off period that takes effect immediately and cannot be reversed once activated.
• 7-day time-out: A one-week break — useful if you feel you have been playing too frequently and need to reset your habits.
• 30-day exclusion: A full calendar month away from the platform. Cannot be shortened once activated.
• 6-month exclusion: A serious commitment for players who recognise a deeper pattern and need substantial time away.
• 12-month exclusion: A full year's exclusion, with mandatory welfare check-in before reinstatement is considered.
• Permanent / indefinite exclusion: The account is closed permanently. This option is irreversible. If you choose this, you will not be permitted to open a new 33gd account.

How to Activate Self-Exclusion

4 Deposit & Spending Limits

Setting deposit limits is a proactive and effective way to manage your gambling budget before you start playing, rather than after the money has been spent. 33gd allows every registered player to set flexible, customisable deposit limits directly from their account settings at any time — no waiting period, no minimum balance required.

Types of Limits Available

• Daily deposit limit: The maximum amount in Bangladeshi Taka (৳) you can deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: A seven-day rolling cap on total deposits, calculated from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly deposit limit: A calendar-month cap on total deposits, resetting on the first day of each month at 00:00 BST.
• Single transaction limit: A maximum amount per individual deposit transaction, regardless of daily or weekly totals.
• Loss limit: A cap on total net losses over a daily, weekly, or monthly period. Once reached, further play is paused for that period.
• Wager limit: A restriction on the total stake amount placed over a defined period, independent of your deposit activity.

How Limit Changes Work

Decreasing a limit (making it more restrictive) takes effect immediately and cannot be reversed within the current period. This protects you from impulsive decisions made during play. Increasing a limit (making it less restrictive) is subject to a mandatory 7-day cooling-off period before the new, higher limit becomes active. This delay exists to prevent in-session impulse decisions from undermining your financial boundaries.

5 Session Time Controls

Time passes quickly when you are engaged in live gaming, sports betting, or a streak of slot spins. Without awareness of how long you have been playing, sessions can extend far beyond what you originally intended. 33gd's session time controls are designed to interrupt this pattern by giving you regular, factual reminders and the ability to set hard session-length limits.

Reality Check Notifications

You can configure reality check alerts to appear at set intervals — every 30 minutes, 60 minutes, or at a custom interval you define. When a reality check triggers, an on-screen notification displays:

• Your total session duration since your last login
• Your net win or loss for the current session in ৳
• A prompt asking whether you would like to continue playing or end your session

Reality checks are paused only during an active live game round to avoid disrupting play at a sensitive moment. They resume immediately after the round concludes.

Maximum Session Length

You can set a hard maximum session length — for example, 2 hours per day. Once this limit is reached, you will be automatically logged out and prevented from logging back in until the next calendar day begins (midnight BST). This is particularly useful for players who find it difficult to stop on their own once they have started a session.

6 Support Resources & Getting Help

If you feel that gambling is no longer under your control and is causing you or someone close to you distress, please do not wait. Seeking help is a sign of strength, not weakness. Below are the primary support channels available to players on the 33gd platform and to the wider community in Bangladesh.

33gd Responsible Gaming Team

Our dedicated responsible gaming support staff are available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Durga Puja, Victory Day, and all national public holidays. You can reach us at any time:

• Email: [email protected] — use the subject line "Responsible Gaming Help"
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response time: Within 30 minutes for responsible gaming escalations (prioritised queue)

When you contact us, our team can immediately activate a self-exclusion on your account, apply a deposit limit, or suspend marketing communications on your behalf — you do not have to navigate the settings yourself if you are in a distressed state.

General Guidance for Family Members

If you are worried about the gambling behaviour of a family member or friend in Bangladesh, there are constructive steps you can take. Approach the conversation with empathy rather than anger. Focus on specific behaviours you have observed rather than making broad judgements. Encourage them to speak to a professional counsellor or contact our support team together. Avoid offering to cover gambling debts, as this can enable continued harmful behaviour without addressing the root cause.

7 Safer Gambling Tips

Responsible gaming is not only about crisis intervention — it is also about building healthy habits from the very beginning of your gaming journey. The following principles are ones that experienced, recreational gamblers consistently apply to keep their gambling enjoyable, controlled, and financially sensible.

• Treat gambling as entertainment, not income. The house always has a mathematical edge. Approach every session as you would a night out — with a fixed entertainment budget that you are comfortable spending entirely.
• Set your budget before you log in. Decide how much you are willing to spend before you open the 33gd platform. Use our deposit limit tools to enforce this decision at a system level so it is not just a mental note.
• Never chase losses. Losing streaks are a normal part of gambling. The urge to "win back" what you have lost is one of the most common and dangerous thought patterns in problem gambling. If you have reached your loss limit, stop — no exceptions.
• Balance gambling with other activities. Gambling should be one of many recreational activities in your life, not the primary one. Maintaining a broad range of hobbies, social activities, and personal interests is the best protection against gambling becoming disproportionately important.
• Avoid gambling under emotional pressure. Do not gamble when you are stressed, angry, anxious, grieving, or dealing with significant personal difficulty. Emotional states impair judgement and can cause you to make much riskier bets than you would in a calm state of mind.
• Never gamble with money you cannot afford to lose. This means money set aside for rent, food, household bills, school fees, bKash savings, or any other essential expense is off-limits for gambling under all circumstances.
• Take regular breaks. Step away from the screen periodically. A five-minute walk, a glass of water, or a brief conversation with someone around you can reset your perspective during a long session.
• Keep track of your spending. Use the transaction history feature in your 33gd account to review your gambling spend honestly and regularly. If the numbers surprise you, that is important information.

8 Contact Our Responsible Gaming Team

You are never alone when you play with 33gd. Our responsible gaming team is a dedicated group of trained professionals whose sole focus is player wellbeing. Whether you want to set a limit, ask a question about our tools, request a self-exclusion, or simply talk through a concern — we are here, any time of day or night.

All responsible gaming communications are handled with strict confidentiality. Your account status, personal information, and the nature of your enquiry will not be shared with any third party except where required by law. Contacting our responsible gaming team will not result in your account being penalised, suspended without your consent, or flagged in any negative way.

• Email: [email protected]
• Subject line to use: "Responsible Gaming Help" or "Self-Exclusion Request"
• Availability: 24 hours a day, 7 days a week, 365 days a year
• Priority response time: Within 30 minutes for urgent exclusion or crisis requests
• Language: All responsible gaming support is provided in English